How can we help?

For venues

What is the founding venue offer?

Venues that join before 31 October 2026 get a 60-day free trial with no card needed, then 50% off their first 3 months on any monthly plan. After that, the standard monthly price applies. If you don't add a card by the end of your trial, your page pauses until you do. Nothing is deleted.

How do I set up my venue?

1. Venue: Add your venue details, page address and photos, then continue to tour times.
2. Calendar: Choose whether to connect Google Calendar, set your weekly tour times and block any dates you need to, then save and continue.
3. Billing: Choose a plan, select monthly or yearly billing and complete payment to start your trial and put your booking page live.

Do I need to download or install anything?

No, there's nothing to install. You get your own live booking page with a link you can share anywhere.

Do I need to know how to code?

No. You just share your booking page link, or add it as a plain link or button on your own website.

Do I need Google Calendar to use WedHQ?

No. WedHQ works either way. If you connect Google Calendar, we'll automatically block times you're already busy elsewhere. If you don't have one, you can block dates manually in your settings instead, and creating a free Google Calendar just for this takes about two minutes if you'd like it fully automated later.

Why does WedHQ limit photos to 8?

We keep it simple on purpose. A booking page works best when a couple can quickly get a feel for your venue and lock in a tour time, not scroll through a full portfolio. Eight photos is enough to show your space clearly without overwhelming them. If someone wants to see more before they book, they can always visit your own website for the full gallery. WedHQ's job is to make booking a tour effortless, capture the lead, and get you in front of couples quickly, not replace your main marketing pages.

What if I don't use Google Calendar?

You can set your weekly tour availability manually instead, right from your dashboard.

Can I use Outlook or Apple Calendar instead of Google Calendar?

Not yet. Right now WedHQ syncs with Google Calendar, or you can set your availability manually and upload blocked dates from a spreadsheet. Support for Outlook and Apple Calendar is planned for a future rollout, and how soon it arrives will depend on how many venues ask for it. If that's you, email us at hello@wedhq.com.au and we'll add you to the list.

What happens when a couple books a tour?

You get an email notification and, if you've connected Google Calendar, it's added to your calendar automatically. The couple gets their own confirmation email.

Will this connect to my CRM?

Not automatically right now. The booking notification email is how you'd copy a couple's details into your CRM, the same as you would with any other enquiry today.

How many tour bookings can I take each month?

Starter includes up to 20 tour bookings a month, Signature up to 50 a month, and Premium is unlimited. If you reach your cap, bookings pause until the next month or an upgrade, but enquiries always keep coming through — couples can still send you a message from your page, so you don't lose the lead. Your count resets automatically at the start of each calendar month, and upgrading gives you the extra room straight away.

What's the free trial?

60 days free, no card needed to start. Add a card before your trial ends to keep your page live.

What if my card payment fails?

Your booking page stays live for 7 days with a warning so you can update your card. It only goes offline after that if it's still unresolved.

Can I cancel anytime?

Monthly plan: You can cancel anytime, with no lock-in contract. You’ll keep using the plan for the rest of the billing period you’ve already paid for; there’s no refund because you simply use out what you paid for. Annual plan: You can also cancel anytime, but there’s no refund or credit for the unused part of the annual period. Cancelling only stops the plan from renewing next year.

How much does it cost?

Starter A$99/month or A$990 yearly, Signature A$149/month or A$1,490 yearly, and Premium A$249/month or A$2,490 yearly. Each annual option works out to about two months free.

What reports do I get?

Every plan shows your booking conversion (how many page visitors book a tour), which tours became weddings, the tours couples book after finding you on WedHQ, and your top 3 booking sources. Signature adds every source with booking and wedding conversion rates, a comparison with last month, slot utilisation and lead time. Premium adds trends, drop-offs, your best-converting sources and a monthly recap with what to do next.

Where is WedHQ available?

WedHQ is launching in Victoria first, with New South Wales and the rest of Australia to follow.

Do I need a separate plan for each venue?

Yes. Each plan covers one venue, including its own bookings, calendar, clients and settings. If you run more than one venue, you would take out a plan for each one. We're also working on options for venue groups, so if you manage multiple venues, get in touch at hello@wedhq.com.au and we'll be glad to talk through what works best for you.

Can I use WedHQ for events other than weddings?

WedHQ is made for wedding venues and the couples who book them, so everything is designed around that experience. If your venue also hosts other events, such as corporate functions or private celebrations, block out the date and time in your calendar. You can choose a specific time range or use the All Day option to block the whole date, and couples won't be able to book over it.

Can you set up my page for me?

Yes, if you'd rather we build it for you, email us at hello@wedhq.com.au with your request and we'll get your page ready to go for you (a setup fee applies.)

What happens if I upgrade or downgrade partway through my plan?

During your free trial, switching is free. Once you add a card, your first payment is for the plan you're on when the trial ends. If you haven't added a card by then, your page pauses and nothing is charged. After that, on monthly or annual billing, upgrading charges only the pro-rata difference for the time left, and the extra bookings unlock straight away. Downgrading adds the unused part of your old plan as credit on your WedHQ account, which comes off your next invoices automatically.

Does my annual plan renew automatically?

Yes, so your booking page never goes offline. We email you 7 days and 2 days before renewal, and you can change or cancel your plan from your billing page in a few clicks. Any account credit from a downgrade comes off your next invoices; it isn't refunded as cash.