WedHQ

WedHQ Privacy Policy

Last updated: 24 September 2026

Fullarton Group Pty Ltd (ABN 14620972143), trading as WedHQ ("WedHQ," "we," "us"), respects the privacy of the venues that use our platform and the couples who book tours through it. This policy explains what personal information we collect, how we use it, and who we share it with.

1. Who This Policy Covers

This policy applies to two groups of people: venues who create a WedHQ account, and couples who submit a tour booking or enquiry through a venue's WedHQ booking page.

2. What We Collect

From venues: your name, business name, contact details, venue details and photos, availability settings, and billing information (processed by Stripe, we don't store your full card details ourselves). If you connect Google Calendar, we access your calendar list and calendar events so we can check your availability and add your WedHQ tour bookings to your calendar. See "Google user data" below for full details.

From couples: the name(s), email address, phone number and any message provided when booking a tour or submitting an enquiry through a venue's page.

3. How We Use It

We use this information to operate the booking platform: to display your venue's availability, process and confirm tour bookings, send confirmation and notification emails, sync your WedHQ tour bookings with your connected Google Calendar, check for existing events so we don't double-book your venue, and create, update or remove calendar events when a tour is booked, rescheduled or cancelled, process subscription payments, and provide support if something goes wrong.

4. Who We Share It With

We share personal information only with the service providers that help us run WedHQ, and only for that purpose:

Stripe, to process subscription payments and, where applicable, any payments collected through the platform.

Our email provider, to send booking confirmations and notifications.

Google, only if you choose to connect Google Calendar, and only to provide the calendar sync described in this policy.

Our hosting and database providers, to securely store and run the platform.

We do not sell personal information to anyone. A venue's booking and enquiry data is never shared with, or made visible to, any other venue on WedHQ. Couple information submitted through a venue's booking page is shared with that specific venue, since that's the whole purpose of the booking, but not with any other venue.

We may disclose information if required by law, or to protect the rights, safety or property of WedHQ, our users, or the public.

5. Google user data

When you connect your Google Calendar to WedHQ, we request the following permissions:

What we access: Your calendar list and the events on your calendars.

How we use it: We use this data only to provide WedHQ's calendar sync. We check your existing events so couples cannot book a tour at a time that clashes with your other commitments, and we create, update and remove events on your calendar when a tour is booked, rescheduled or cancelled in WedHQ. We do not use Google user data for advertising, and we do not use it for any purpose other than providing and improving this feature.

Sharing: We do not sell Google user data. We do not share it with third parties, except the service providers that host and operate WedHQ, and only as needed to provide the calendar sync. We never transfer it to advertising platforms, data brokers or information resellers.

AI and machine learning: We do not use Google user data to develop, improve or train artificial intelligence or machine learning models, and we do not transfer it to any third-party AI service.

Protection: Google user data is encrypted in transit and at rest. Only authorised WedHQ personnel can access it, and only when needed to provide support or keep the service running.

Retention and deletion: You can disconnect Google Calendar at any time from your WedHQ settings, or from your Google Account at https://myaccount.google.com/permissions, and WedHQ will stop accessing your calendar immediately. When you close your WedHQ account, all of your data, including any Google Calendar data, is permanently deleted when your current trial or paid period ends. We do not keep venue data after an account is closed. You can request earlier deletion at any time by emailing hello@wedhq.com.au.

Limited Use: WedHQ's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. Data Storage and Security

We take reasonable technical and organisational steps to keep personal information secure, including relying on reputable infrastructure and payment providers who maintain their own security standards. No online service can guarantee complete security, but we work to protect information against unauthorised access, loss, or misuse.

7. How Long We Keep It

We keep account and booking information for as long as a venue's account is active, and for a reasonable period afterwards where needed for legitimate business, accounting, or legal purposes. A venue can request deletion of its account and associated data at any time, subject to what we're required to retain by law (for example, billing records).

8. Access and Correction

You can ask us to access, correct, or delete the personal information we hold about you by contacting us at hello@wedhq.com.au. We'll respond within a reasonable time.

9. Cookies and Analytics

Our website may use basic cookies or analytics tools to understand how the site is used and to keep you logged in. These don't identify you personally beyond your WedHQ account.

WedHQ uses product analytics and session recordings (provided by PostHog) to understand how venues use the platform and to improve the product. Recordings mask everything typed into form fields, never capture payment details, and are not used in our internal admin areas or on couples' booking management pages.

To speed up booking tours at multiple venues, the contact details you enter in a venue's booking form (names, email, and phone number) are saved in your own browser's local storage on your device, and used only to pre-fill booking forms on the same device. They are not shared with any venue until you submit that venue's form, and you can remove them at any time by clearing your browser's stored site data.

To save you typing them again, your booking details are remembered on your device for 30 days. You can clear them any time using 'Not you? Clear details' on the booking form.

We record how you found a venue's booking page (for example, a wedding directory, social media or a search engine) so venues can see where their tour bookings come from. This is saved on your device for 30 days and with your booking.

10. Children's Information

WedHQ isn't directed at children, and we don't knowingly collect personal information from anyone under 18 through the platform.

11. Changes to This Policy

We may update this policy from time to time. If we make a material change, we'll update the date at the top of this page and, where appropriate, let venues know by email.

12. Complaints

If you have a concern about how we've handled your personal information, please contact us first at hello@wedhq.com.au so we can try to resolve it. If you're not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Contact

Questions about this policy can be sent to hello@wedhq.com.au.